Privacy Policy

Contact and business details. When you request a demo or start onboarding, we collect information you provide, such as your name, email, phone number, business name and type, website, hours, call volume, and common caller questions.

Call and consent records. For a demo call, Liftway sends your name and phone number to Retell to place the call you requested. We keep a record of your consent and limited call-request details, including a provider call identifier and hashed phone-number and IP-address values used to enforce demo limits and prevent abuse. We do not keep your name or full phone number in this rate-limit record.

Receptionist calls can include a caller’s number, what they say, recorded audio, transcripts, appointment requests, call details, and summaries. Voice providers may process these details to answer the call and deliver the result to the business.

Website and payment details. If you use onboarding, the draft is stored in your browser’s session storage until that browser tab is closed. For checkout, your contact and business details, selected plan, usage estimate, and receipt email are sent to Stripe with the checkout session. Stripe processes your payment card; Liftway does not receive your full card number. We receive payment and subscription status, but not your full card details.

Technical information. Our hosting and security services may process your IP address, browser and device information, requested pages, and basic request logs to operate, secure, and troubleshoot the site.

We use information to provide and personalize the receptionist service, place a demo call you requested, review your business website, estimate a plan from the call information you give us, arrange payment, send receipts and service messages, answer questions, enforce demo limits, prevent abuse, maintain security, and meet legal obligations. We may send your purchase details to our internal team so we can begin the work you paid for.

A demo call may be recorded or transcribed so you can experience the AI receptionist. Liftway sends the demo call to Retell but does not keep a copy of the call audio or transcript in Liftway’s website database. Retell or other voice providers may process or store call audio, transcripts, and call details under their own policies and settings; Liftway does not publish a fixed number of days for provider-held recordings. If you want a demo recording or transcript reviewed for deletion, email hello@liftwayai.com with the phone number used and the approximate call date. We will review the request and pass it to the relevant provider where applicable. For calls made by a business’s receptionist, the business is responsible for caller notices, permissions, and requests concerning its own call records.

We share information with providers only as needed for their part of the service:

• Retell and telephony providers, which may include Twilio: phone numbers, call content, and related details needed to place, route, and answer calls.
• Stripe: checkout, business, contact, payment, and subscription details needed to process purchases and billing.
• Resend: recipient email addresses and the content of receipts, service messages, and internal customer notifications.
• Cloudflare Turnstile: connection and browser signals needed to verify the call-demo bot check.
• Replit: application and database hosting, including the information handled by the website and its backend.
• AI providers such as OpenAI or Anthropic, through Replit AI integrations: business details and website text needed for business analysis and service responses.
• Google Fonts: technical information included when your browser requests the fonts used on the site.

These providers process information under their own terms and privacy policies. We may also disclose information when needed to follow the law, respond to a valid legal request, protect a person’s safety, or enforce our agreements. We never sell personal information.

The onboarding flow uses session storage to keep your draft in the current browser tab; you can clear it by closing the tab or clearing site data. Cloudflare Turnstile may use technical storage or similar signals to detect abuse and verify that demo requests are genuine. We use Google advertising and analytics tools to measure how our ads perform; these tools may use cookies or similar technologies. Hosting, security, and connected services may keep technical logs needed to deliver and protect their services.

We keep information for as long as reasonably needed to provide the service, maintain payment and consent records, prevent abuse, resolve issues, and meet legal obligations. We use hashed phone and IP values in the demo rate-limit record, not the original values; the record lets us enforce the 24-hour call limits. We do not currently publish an automatic deletion timetable for these limited audit records. Retell and other providers control how long they keep recordings or transcripts they process. When information is no longer needed and we are not required to keep it, we delete it or remove identifying details.

We use reasonable measures to protect information, including access controls, encrypted connections where supported, and limiting what is retained in Liftway’s application database. No website, transmission, or storage system can be guaranteed completely secure. Please do not send sensitive account credentials, payment-card information, or information that is not needed for the service.

You can ask to access, correct, or delete personal information Liftway holds about you by emailing hello@liftwayai.com. Include enough detail for us to find the relevant information; we may need to verify your identity. You may opt out of demo texts by replying STOP. Some records may need to be kept for legal, payment, security, or consent purposes, and information held by a third-party provider may also need to be requested from that provider.

California residents. California residents may have rights to know, access, receive a copy of, correct, or request deletion of personal information; limit certain uses of sensitive personal information; and opt out of its sale or sharing for cross-context behavioral advertising. Liftway does not sell personal information or share it for cross-context behavioral advertising. We do not discriminate against you for exercising a privacy right. Send requests to hello@liftwayai.com.

Liftway is for businesses and isn't intended for anyone under 18. We don't knowingly collect personal information from minors. If you think a minor has given us their information, email hello@liftwayai.com and we'll delete it.

We may update this Privacy Policy when our practices or legal requirements change. The date at the top shows when it was last updated. If a change materially affects how we handle information, we will take reasonable steps to tell active customers.

For privacy questions or to make a request, email hello@liftwayai.com. Liftway is based in Miami, Florida.