Terms of Service

Liftway is a United States business based in Miami, Florida. We build AI phone receptionists for small businesses. They can answer calls, respond to common questions, take appointment requests, and send your team a call summary. “Liftway,” “we,” and “us” refer to Liftway. These Terms apply to our website, service, and demo. By requesting a demo or purchasing or using the service, you agree to these Terms.

Scope of service. Liftway AI builds and operates an AI phone receptionist for your business. The receptionist answers incoming calls 24/7, answers common questions about your hours, services and pricing, takes messages, books appointments into a connected calendar, sends call summaries by email or text, and transfers urgent calls to a phone number you designate. It supports multiple languages. The service does not integrate with CRM, field-service, point-of-sale, or practice-management software unless specifically agreed in writing.

Fees and billing. A one-time build fee of $1,500 is due before work begins. Monthly service begins the day your receptionist goes live, not the day you sign up. Core is $400/month and includes 400 call minutes. Complete is $700/month and includes 800 call minutes. Additional minutes are billed at $1.00 per minute. There is no contract and you may cancel at any time; service continues through the end of your paid month.

Your responsibilities. You are responsible for providing accurate and current information about your business, including hours, services, pricing and staff. Liftway AI is not responsible for incorrect information the receptionist provides when that information was supplied by you or has changed without notice to us.

Not an emergency service. The receptionist is not an emergency service and must not be relied on for medical, safety or life-threatening situations. Callers with an emergency should hang up and call 911 or your local emergency number.

Call recordings and data. Calls may be recorded and transcribed to operate and improve your receptionist. Florida is a two-party consent state; your receptionist discloses recording at the start of each call. Recordings and transcripts are stored securely and retained for 90 days unless you request otherwise. You own your call data and may request export or deletion at any time. For healthcare clients, a separate Business Associate Agreement is available.

Availability. The receptionist depends on third-party telephony and AI providers. We do not guarantee uninterrupted service and are not liable for outages, dropped calls, missed calls or degraded performance caused by those providers or by your own phone carrier.

Limitation of liability. To the maximum extent permitted by law, Liftway AI's total liability for any claim arising from the service is limited to the amount you paid us in the one month preceding the claim. We are not liable for lost business, lost revenue, lost opportunities or any indirect or consequential damages.

Ownership. Liftway AI retains ownership of the receptionist configuration, prompts and underlying systems. Phone numbers purchased on your behalf may be ported to you on request after cancellation.

You must be at least 18 and use Liftway for a business. When you give us a business name, phone number, website, or other business information, you confirm that you own it or have permission from its owner to share it with us.

Before the service goes live, we work with you to build and approve your AI receptionist. Core includes 400 call minutes each month for $400 per month. Complete includes 800 call minutes each month for $700 per month. The plans have the same receptionist features; they differ in included minutes. The Build is $1,500, one time. Pay the one-time Build fee to get started. Your monthly plan begins the day your receptionist goes live.

Call minutes beyond your plan’s monthly allowance cost $1.00 per minute on both plans. Usage estimates are estimates, not a promise of actual call volume. You can review the estimated usage during onboarding. Liftway does not currently offer an automatic spending cap, so a busy month may cost more than the plan price. Your receptionist keeps answering calls either way. Contact hello@liftwayai.com if you need more than 800 minutes or have multiple locations.

We aim to go live within a few days after you approve the receptionist and provide the information we need, but the timing can vary with your phone configuration and third-party services.

Pay the one-time Build fee to get started. Your monthly plan begins the day your receptionist goes live. You authorize Stripe to save your payment method and charge the selected Core or Complete plan monthly from go-live while it remains active, plus applicable extra-minute charges. There is no long-term contract. Cancel anytime. To stop future monthly charges, email hello@liftwayai.com. Charges for service and usage incurred before cancellation remain due. Stripe processes payment details under its own terms and privacy policy; Liftway does not receive your full card number.

We consider refund requests case by case. Email hello@liftwayai.com with your business name, the payment date, and why you are requesting a refund. Nothing in these Terms limits rights that cannot be waived under applicable law.

Provide accurate and up-to-date business details, and only share names, numbers, websites, and customer information you are authorized to use. You are responsible for your business’s use of the service and for following laws that apply to your calls and messages. Before your receptionist answers callers, tell them that they are interacting with AI and give any notices or obtain any permissions required by law, including for recording or transcription. Do not use Liftway for spam, fraud, harassment, illegal calls, or misleading caller identification.

Our free demo is one automated AI call to the number you provide. The demo call may be recorded or transcribed. Only submit your own phone number and confirm that you are 18 or older. If we send a text about your demo, you can reply STOP to opt out of further demo texts. For your business’s own calls, you—not Liftway—are responsible for notifying callers and obtaining consent where required. Call data may be processed by our voice-service provider, as described in the Privacy Policy.

An AI receptionist can misunderstand a caller or give an incorrect or incomplete answer. Review the configuration and responses before you approve it, keep your business information current, and have a person handle questions it cannot answer reliably. Liftway is not an emergency service. The receptionist is not a substitute for medical, legal, financial, or other professional advice, and must not be used to provide it. Callers with an emergency should contact local emergency services.

The free demo is provided for adults who are evaluating Liftway for a business. Demo calls may be recorded or transcribed. Do not enter anyone else’s number. To prevent abuse, Liftway may limit the frequency of demo calls.

Liftway and its name, website, software, and design belong to Liftway or our licensors. You keep rights to the business information and materials you provide. You allow us to use those materials only as needed to build and operate the service for you. You may not copy, resell, or misuse Liftway’s software, brand, or website.

Liftway relies on third-party services to provide functions such as AI voice calls, bot protection, hosting, payment processing, and email delivery. These providers may include Retell, telephony providers such as Twilio, Cloudflare, Stripe, Resend, Replit, and AI model providers. Their own terms and privacy policies apply to their services. We are not responsible for services or websites operated by others.

We work to keep Liftway useful and available, but we cannot promise uninterrupted service or error-free AI responses. To the extent allowed by law, the service is provided without implied warranties that the law allows us to exclude. To the extent allowed by law, Liftway will not be liable for indirect, incidental, special, or consequential losses. For direct losses, Liftway’s total liability related to the service will not exceed the amount you paid Liftway for the service in the 12 months before the event giving rise to the claim. These limits do not apply where the law does not allow them.

You can cancel at any time by emailing us. We may pause or end service if you break these Terms, use Liftway unlawfully, fail to pay, or create a security or safety risk. Where reasonable, we will tell you first and allow time to address the issue. You remain responsible for charges already incurred.

We may update these Terms as the service or laws change. We will update the date at the top when we do. For a change that materially affects active customers, we will take reasonable steps to provide notice before it applies. Your continued use after the effective date means the updated Terms apply to future use.

Florida law governs these Terms, without regard to its conflict-of-law rules. You and Liftway agree that claims related to these Terms will be brought in the state or federal courts serving Miami-Dade County, Florida, except where applicable law requires another venue. Contact Liftway at hello@liftwayai.com, Miami, Florida.